Allow adequate time for the full project timeline. Standard production time is approximately 12 weeks, plus shipping time, which varies depending on location. Installation time should be planned in coordination with your design professional and installer. Potential shipping delays must be taken into account.

You and your design professional must be familiar with all technical specifications listed on each product page. If any specifications are unclear, please contact info@theiatiles.com before placing an order.

We recommend a minimum of 10 percent overage to account for tile cuts, potential shipping breakage, and future repairs.

Upon delivery, tiles should be inspected jointly by you and your design professional. Any damages, shortages, or incorrect items must be reported within 48 hours of delivery.

Dry Run: The installer must perform a dry run prior to installation. All boxes should be opened and tiles laid out to blend variations in colour, texture, and size. Tile selection and placement should be guided by you and or your design professional to distribute natural variations evenly and according to the intended design. Proper mixing ensures the best visual result and avoids concentration of similar tiles. The quality of the final installation is directly related to the quality of the dry run.

Ensure that the installation team prepares the tiles correctly prior to installation, Select the appropriate thin-set mortar and grout suitable for the project conditions.

Clean tiles using mild soap and water only. Never use strong acids or alkaline cleaners. Stains may be removed using a sponge or suitable solvent. Always test cleaning methods in a less visible area first and use the least aggressive method possible to avoid surface damage.

Request that your design professional measures and determines the precise square metres required for the project. We recommend adding a minimum of 10 percent overage to account for cutting, waste, and adjustments.

Grout is not required for interior dry areas wall applications, as Theia Tiles are glazed to the edges.

For tile finishes suitable for wet areas:

In humid or wet environments, the use of grout is recommended. The selection of grout and sealants must be appropriate to the specific application and environment.

Grout may not be required for certain interior wall applications. However, for outdoor, humid, or wet areas, grout may be necessary. You and your design professional are responsible for selecting grout appropriate to the specific project conditions.

Theia Tiles are handcrafted and may vary in size, texture, colour, size. Variations between batches are a natural result of the artisanal production process. As a result, images shown on the website, photography, or sample orders may not perfectly match the tiles supplied in your final order. Differences between sample pieces and the current production lot may occur.