Theia Tiles does not hold stock. All products are made to order. The standard production lead time is approximately 12 weeks; however, this may vary depending on order volume, finishes, and production schedules. Please consult your commercial contact to confirm current lead times. In certain cases, shorter lead times may be accommodated for specific orders, subject to availability and production capacity. This must be confirmed in advance with your commercial contact. Production time does not include shipping or transit time to the final destination.

Theia Tiles ships worldwide. Orders can be shipped via air freight, sea freight, or land transport, depending on destination, timelines, and project requirements. Shipping costs are not included in the price list. Please consult your commercial contact for a final quotation and shipping arrangement.

We strongly recommend that your installer is present at curbside delivery to inspect the shipment and assist with moving the product to the designated storage location. All orders are insured. Any damages, shortages, or incorrect items must be reported within 48 hours of delivery. Please note that Theia Tiles is not responsible for any costs associated with, including but not limited to, contractor fees, project delays, or denied claims that are not reported within 48 hours of delivery.

Theia Tiles does not accept returns on any product orders, as all tiles are made to order.

Theia Tiles are handcrafted and may vary in size, texture, colour, size. Variations between batches are a natural result of the artisanal production process. As a result, images shown on the website, photography, or sample orders may not perfectly match the tiles supplied in your final order. Differences between sample pieces and the current production lot may occur.